Shipping policy

Foxwood Equestrian delivery policy

Order Delivery

All orders are generally dispatched within 24 hrs (for in stock items) of confirmed payment of your order. Your order will be shipped via a tracked delivery service of our choice. Delivery times approx. 1-4 business days non rural or 2-6 business days rural - NZ only and 4-16 business days for Australia, excludes any postal, courier or customs delays. After 12 business days for NZ and 18 business days for Australia an order will be considered missing or undelivered. 

Note: Orders sent to a rural address are generally delivered by a NZ Post Rural Contractor. Your order may not be tracked once the item is with the rural delivery contractor.

Foxwood Equestrian reserves the right to send all goods using the postal or courier service of their choice. The delivery terms and conditions of any such delivery service apply to your order/goods as soon as they are dispatched from us. All orders must be paid for in full before they are dispatched. Any orders placed on the website that remain unpaid for longer than 3 working days will be considered abandoned and canceled.

All delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas postage fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, however special care is taken to protect fragile objects. Insurance or extra cover can be purchased by contacting us at: vicki@foxwoodequestrian.co.nz